Marketing Service Agreement
As used in the Agreement, the following terms will be defined as follows:
1.1.“Covered Services” means general marketing, creative services, website design, digital marketing, public relations, media management and event planning services provided by Consultant during the period of the Agreement which are packaged as the fixed-fee services as laid out in your Statement of Work and billed to Client under the Payment Terms of the Agreement.
1.2. “Excluded Services” means the general marketing, creative services, website design, digital marketing, public relations, media management and event planning services provided by Consultant:
1.2.1. That are outside the scope of and not included within any Covered Services or Project services (as defined below)
1.2.2. To respond to and/or remedy problems determined by Consultant to have been caused by Clientʼs failure to comply with its obligations under the Agreement, including, without limitation, those obligations specified in Section 3.1 below.
Client agrees to pay for Excluded Services on a time and materials basis.
1.3.“Project” means any the general marketing, creative services, website design, digital marketing, public relations, media management and event planning services provided by Consultant that are outside the scope of and not included within any Covered Services.
1.4. “Services” means, collectively or individually, one or more Covered Services, Excluded Services, and Project Services.
1.5. “Statement of Work” means a document provided by Consultant that describes specific services to be provided to Client, as well as the associated fees, schedule, and any Work Product the parties anticipate will result from such Services. Each Statement of Work will incorporate, and is subject to, this Agreement and must be signed by both parties.
1.6. “Written Consent” means either printed or electronic communication, able to be produced by the receiving party on demand, which authorizes specific actions or changes, but which does not constitute an amendment to the Agreement.
2.1.Provision of the Services. Upon signature of this Agreement and Statement of Work by both parties and in consideration of and subject to Clientʼs compliance with its obligations under this Agreement, Consultant agrees to provide the Services described in Statement of Work.
2.2. Protection of Client Data. Consultant will maintain administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Client data.
2.3. Consultantʼs Personnel. Consultant will provide the Services using trained, competent, and professional staff. Consultant will be responsible for the performance of its staff and their compliance with Consultantʼs obligations under this agreement.
2.4. Right to Make Decisions. Subject to the terms and conditions of this Agreement, Consultant will have the right, in its sole and reasonable discretion, to make all decisions with respect to the method, details, and means of performing the Services provided to Client, as well as the appropriate method of charging for Services. Consultant will notify Client of such decisions as necessary.
2.5. Right to Make Changes. Consultant reserves the right to change the Covered Services or other professional services it offers to its customers generally and the related rates at any time. Any such changes, however, will not apply to any Statements of Work signed by the parties before the date Consultant releases such changes.
3.1. Clientʼs Obligations with Respect to the Services. Client acknowledges and agrees that Consultantʼs pricing for the Covered Services and its willingness to offer such Services in the packages described in Statement of Work are based upon and subject to Clientʼs performance of its obligations under this Agreement. Accordingly, Client hereby agrees that it shall comply with all of the following:
3.1.1. Pay all fees due and payable under the Agreement in compliance with the schedule set forth in the Payment Terms in Section 5.1 and its Subsections.
3.1.2. Ensure that its executives, staff, contractors, and other agents or representatives maintain a professional and respectful relationship with Consultant.
3.1.3. Provide a primary point of contact through whom Consultant will communicate decisions and who will have the authority to make decisions related to the Services on behalf of Client. Communications to this contact will fulfill any requirement of Consultant under this Agreement or applicable Statement of Work to communicate changes or decisions to Client, and decisions related to the Services made by this contact will be binding on Client.
3.1.4. Provide full and timely access to Clients facilities, network, equipment and hardware, software applications, and environment, as required for the completion of any Statement of Works.
3.1.5. Comply in a timely manner with all reasonable requests and recommendations made by Consultant in the course of providing Services under this Agreement.
3.1.6. Ensure that all communications with Consultant are timely and are directed only to the Help Desk phone number, support email address, or, if made available by Consultant, the web ticket portal.
3.2. Failure to Comply. In addition to other remedies available at law or in equity, if Client fails to comply with its obligations listed in Section 3.1 above, any Services which Consultant provides in response to, or to remedy problems caused by, such failure will be treated as Excluded Services and charged on a time and materials basis.
3.3. Non-Solicitation. During the period of this agreement and for twentyfour (24) months thereafter, neither party shall directly or indirectly solicit or offer employment to or hire any employee, former employee, subcontractor, or former subcontractor of the other. If Client breaches this provision, it shall promptly pay to Consultant, an amount equal to the employeeʼs or subcontractorʼs total annual compensation amount based on the annualized run rate which was in effect immediately before the termination of his or her employment or engagement with Consultant.
4.1. Addition of Services. At any time during the term of this Agreement, Client will have the right to ask that Consultant provide the Covered Services specified in Statement of Work or Statement of Work.
4.2. Upgrade of Covered Services. At any time during the term of the Agreement, Client will have the right to upgrade the Covered Services purchased under the Agreement to a higher level of Covered Services.
5.1. Price and Payment Term. Monthly Fees will be based on the price of the most recent Statement of Work plus applicable sales taxes, invoiced to client on a recurring Monthly basis on the fifteenth of each month. Fees will become due and payable no later than fifteen (15) days from the invoice date. Client will also pay the fees set forth in any Statements of Work signed by the parties, and invoices issued by Consultant for Excluded Services and Projects.
5.2. Payment. All payments of Covered Services under this Agreement must be paid in U.S. currency. Recurring payments for Covered Services will be charged automatically, on a recurring monthly basis, to Clientʼs credit card on file, subject to the terms of the accompanying Credit Card Authorization Form.
5.3. Billing Disputes. If Client believes that it has been charged in error, Client must notify Consultant in writing within thirty (30) days after receipt of the invoice from Consultant. Any billing disputes must be in writing and include a detailed statement describing the nature and amount of the disputed charge(s), the reason(s) why a credit or refund is being requested, and sent via certified or overnight mail, return receipt requested, to the attention of:
Billing and Accounts ReceivableBeck Communication800 Main Street, Stroudsburg, PA 18360
Client shall cooperate fully and in good faith with Consultant to promptly address and attempt to resolve the disputed charge(s). If Client fails to provide written notice of dispute within the enumerated thirty (30) day deadline, the charges and invoice will be considered correct and binding on Client. Client shall pay in a timely manner the undisputed portion of any disputed invoice, and shall not withhold payment on other invoices due to any dispute. Provided the preceding conditions are met and Client is disputing the applicable charges reasonably and in good faith and is cooperating diligently to resolve the dispute, Consultant will not exercise its rights under Sections 5.1.3 and 5.1.5.
6.1. Term. This Agreement will commence on the Effective Date and remain in effect for twelve (12) months upon signing (the “Initial Term”), unless earlier terminated as provided in this Section 6. Following the Initial Term, the Agreement will continue in effect for successive twelve (12) month periods (the “Renewal Term” and, together with the Initial Term, the “Term”) unless either party provides written notice to the other party of its intent not to renew the Agreement thirty (30) days prior to the expiration of the Initial Term or the then-current Renewal Term.
6.2. Termination by Client for Convenience. Except as otherwise agreed by the parties in writing and set forth in an Agreement amendment or Statement of Work, Client may terminate the Agreement or Statement of Work at any time upon thirty (30) days advance written notice to Consultant without penalty.
6.3. Termination for Material Breach. Either party may terminate the Agreement or a Statement of Work upon written notice is the other party materially breaches the Agreement of applicable Statement of Work and fails to cure such material breach within thirty (30) days from receipt of written notice specifying the alleged breach in detail.
6.4. Termination due to Bankruptcy. In the event Client cannot fulfill its obligations under the Agreement, including, without limitation, those obligations in Section 5 due to bankruptcy, Client agrees to file Consultant as a Critical Vendor for priority payment of claims in bankruptcy proceedings.
6.5. Handling of Confidential Information upon Termination. At Clientʼs written request, within thirty (30) days of termination of the Agreement for any reason, provided that Client is not in breach of the Agreement, Consultant will make available to Client all Client Property and other documentation, files or other tangible items that include the Confidential Information of Client then in Consultantʼs possession, including any documentation, information, or system passwords held in escrow.
7.1. Consultant Property. Consultant reserves all rights not expressly granted under the Agreement. Without limiting the generality of the preceding sentence, all ideas, methodologies, inventions, concepts, knowhow, techniques, trade secrets, or other intellectual property conceived, developed, or provided by Consultant, or used by Consultant to provide Services (“Consultant Property”), as well as the products, materials (including training materials), information, ideas, concepts, routines, knowhow, techniques, tools, templates, models, software, libraries, procedures, documentation, technology, interfaces, databases, graphics, components, reports, processes, best practices, and methodologies owned or licensed by or developed, or developed on behalf of Consultant or its suppliers (“Consultant Intellectual Property”), are and will remain the sole and exclusive property of Consultant and/or its suppliers, except that to the extent that such materials incorporate Clientʼs Confidential Information, Client will retain all right, title, and interest in and to such Confidential Information.
7.2. Client Property. Any tangible and intangible materials in any form (e.g., hardware, computers, software, documentation) furnished by Client and/or accessed by Consultant for use in providing the Services remain the property of Client (“Client Property”) or its vendors. Consultant will return all Client Property upon Clientʼs request or termination of this Agreement, provided Client is current with all fees due and payable under the Agreement. Client will be responsible for any arrangements and costs associated with the return of Client Property from Consultant to Client, including, without limitation, the storage, shipment, transport, or transmittal of such.
7.3. Work Product. Unless otherwise specified in the Agreement or Statement of Work, right, title, and interest to the Work Product will belong to Client upon full payment of all fees due and payable under the applicable Agreement or Statement of Work.
7.4. Use of Consultant Property. In the performance or provision of any Services under any Agreement or Statement of Work, from time to time Client may use Consultant Property or Consultant Intellectual Property. Client agrees that Consultant or its suppliers shall retain all right, title, and interest (including all patent, copyright, trade secret and other intellectual property rights) in and to all Consultant Intellectual Property and Consultant Property, and that no Consultant Intellectual Property shall be deemed a Work Product. Nothing in this Agreement shall preclude Consultant from acquiring, developing, using, enhancing, or marketing services or materials that are similar or related to any Work Product prepared for Client.
7.5. Use of Client Property. Subject to the terms and conditions of this Agreement, Client hereby grants Consultant an irrevocable, non-exclusive, fully-paid right and license to use any Client Property for the purpose of providing Services during the Term of this Agreement. Consultant may also retain or modify Client Intellectual Property such as documentation or passwords for the purpose of providing Services; such Property will be held in escrow and be released by Consultant by Consultantʼs decision or under the provisions of Section 6.4. Same shall apply to any additional Agreements or Statements of Work.
8.1. Definition of Confidential Information. “Confidential Information” means all information disclosed by a party (“Disclosing Party”) to the other party (“Receiving Party”), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Clientʼs Confidential Information includes Clientʼs Data; Consultantʼs Confidential Information includes the Services; and Confidential Information of each party includes the terms and conditions of this Agreement and any other Agreements or Statements of Work (including pricing), as well as business and marketing plans, technology and technical information, product plans and designs, and business processes disclosed by such party. However, Confidential Information does not include any information that (i) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party, (ii) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party, (iii) is received from a third party without breach of any obligation owed to the Disclosing Party, or (iv) was independently developed by the Receiving Party.
8.2. Consultantʼs Responsibilities regarding Confidential Information.Consultant will:
8.2.1. Keep in confidence information, data, files, records or traffic relating to the business and affairs of Client and Clientʼs customers and personnel.
8.2.2. Not use, access, peruse, copy or transfer any such information, data, files, records or traffic except as is specifically necessary to the performance of Consultantʼs Work.
8.2.3. Not disclose any such information, data, files, records or traffic to any third parties for any reason whatsoever except with Clientʼs prior written consent or as required by law.
8.3. Clientʼs Responsibilities regarding Confidential Information. All information relating to Consultant shall be held in confidence by Client and shall not be disclosed or used by Client except to the extent that such disclosure or use is reasonably necessary to the performance of Clientʼs duties and obligations under this Agreement.
8.4. Independent Development. Information that is independently developed by the parties lawfully becomes a part of the public domain, or of which the parties gained knowledge or possession free of any confidentiality obligation.
8.5. Term of Confidentiality. These obligations of confidentiality will remain in effect for the entire Term of the Agreement or current Scope of Work and extend for a period of thirty-six (36) months after the termination of the Agreement or Scope of Work, but shall not apply to information that is independently developed by parties, lawfully becomes a part of public domain, or of which the parties gained knowledge or possession.
9.1. Partiesʼ Liability. In no event shall either party be liable to the other for any loss of profit or revenue, or for any other consequential, incidental, indirect or economic damages incurred or suffered arising as a result of or related to the obligations under this Agreement, Consultantʼs Work or termination thereof, whether in contract, tort, or otherwise, even if the parties have advised of the possibility of such loss or damages.
9.2. Client Data. Consultant shall not be responsible for the backup of Client data, unless agreed upon before in writing and appearing as a line item on this Agreement. In such case where data or programs are lost or damaged as a result of Consultantʼs failure to backup data where agreed upon, Consultantʼs liability for any losses, consequential or otherwise, associated with such failure, shall be limited to the itemized price of the backup Service.
9.3. Term of Liability. Client agrees that the total liability of Consultant for all claims of any kind arising as a result of or related to this Agreement, or to any act or omission of Consultant, whether in contract, tort or otherwise, shall not exceed an amount equal to the amount actually paid by Client to Consultant for Consultantʼs Work during the one (1) year period preceding the date the claim arises.
9.4. Indemnification. Client shall indemnify and hold Consultant harmless against any claims or suits brought against Consultant by third parties, including all costs, expenses and attorneyʼsʼ fees incurred by Consultant therein, arising out of or in conjunction with Clientʼs actions, business or Clientʼs performance under or breach of this Agreement. In addition to the indemnity set forth above, in the event a claim as described above is made against Consultant, at Consultantʼs election and notice to Client, Client shall defend such claim on Consultantʼs behalf. Consultant shall not be liable to Client for any damages caused in whole or part by Clientʼs actions, inactions and/or failure to implement or follow Consultantʼs advice.
10.1. Assignment. Except as provided herein, neither party may assign or delegate any of its rights or obligations under the Agreement without the prior written consent of the other party, which consent will not be unreasonably withheld or delayed
10.2. Inurement. This Agreement shall inure to the benefit of, and be binding upon, the parties hereto, together with their respective legal representatives, successors, and assigns, as permitted herein.
10.3. Arbitration. Any and all disputes or claims arising in relation to the Work or this Agreement or other work performed by Consultant, or actions or inactions of either party shall be subject to binding arbitration by a single Arbitrator, in accordance with rules of The American Arbitration Association. This Agreement shall be governed by and construed and interpreted in accordance with the laws of the Commonwealth of Pennsylvania. The arbitration shall be held in Monroe County, Pennsylvania. The parties understand that by agreeing to arbitration, they waive all rights to trial including trial by jury, and waive the right to litigate all claims, including statutory claims such as consumer fraud, etc. Each party irrevocably waives any objection it may now or hereafter have as to the venue of any such arbitration referred to above.
10.4. Attorneyʼs Fees. If any litigation or arbitration is necessary to enforce the terms of this Agreement, the prevailing party shall be entitled to reasonable attorneysʼ fees and costs.
10.5. Enforceability. If any provision of this Agreement is found to be unenforceable, the remainder will be enforced as fully as possible and the unenforceable provision will be deemed modified to the extent required to permit its enforcement in a manner most closely representing the intention of the parties as expressed in the Agreement.
10.6. Acts of God. Neither party shall be held responsible for any delay nor failure in performance of any part of this agreement to the extent such delay is caused by events or circumstances beyond the delayed partyʼs reasonable control to include, but not limited to, delays caused by severe or inclement weather.
10.7. Waiver. The waiver by any party of any breach of covenant shall not be construed to be a waiver of any succeeding breach or any other covenant. All waivers must be in writing, and signed by the party waiving its rights. This Agreement may be modified only by a written instrument executed by authorized representatives of the parties hereto.
10.8. Entire Agreement. This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof, and supersedes all prior agreements, proposals, negotiations, representations or communications relating to the subject matter. Both parties acknowledge that they have not been induced to enter into this Agreement by any representations or promises not specifically stated herein.
10.9. Method of Notice. All notices, demands or other communications by either party to the other shall be in writing and shall be effective upon delivery of electronic mail, facsimile or personal delivery or if sent by mail seventy-two (72) hours after deposited in the United States mail, first class postage, prepaid, Registered or Certified, and all such notices given by mail shall be sent and addressed as follows until such time as another address is given by notice pursuant to this provision.
10.10. Force Majeure. Neither party shall be liable in damages or have the right to terminate this Agreement for any delay or default in performing hereunder if such delay or default is caused by conditions beyond its control including, but not limited to Acts of God, Government restrictions (including the denial or cancellation of any export or other necessary license), wars, insurrections and/or any other cause beyond the reasonable control of the party whose performance is affected.
10.11. Relationship between the Parties. The performance by Consultant of its duties and obligations under this Agreement shall be that of an independent contractor, and nothing herein shall create or imply an agency relationship between Consultant and Client, nor shall this Agreement be deemed to constitute a joint venture or partnership between the parties.
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Signed by James Barchiesi Signed On: September 12, 2017
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Document Name: Marketing Service Agreement
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